D-Link Intros the revolutionary DDS

In its bid to offer world-class customer support system, D-Link India has inaugurates its new service initiative christened ‘D-Link Direct Service’ – DDS Centre in Goa. With this the company has invested towards nurturing its relationship with customers & also establishing a strong support infrastructure.

D-Link Direct Service (DDS) is a revolutionary service initiative from D-Link that aims to offer customers with complete peace of mind. Infact the motto of D-Link Direct Service is ‘Service at you door-step’. Now with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service centre with the faulty product unit & then going back to collected the repaired unit will be eliminated. Once the customer logs-in the complaint with D-Link toll free support, D-Link will arrange for the product in concern to be picked from customers’ door-step & will have it replaced with a working model there and then. Once the complaint is logged into the system, customer will also receive a SMS stating the status of the advance replacement unit dispatched.

D-Link Direct Service (DDS) facility has been set-up at Goa. The DDS Service was unveiled by Shri Subhash Phal Dessai, Chairman - Info Tech Corporation of Goa Ltd. (Government of Goa), MLA - Sanguem, Goa, in presence of D-Link Distributors, Customers and employees.

D-Link Direct Service is a one-stop service solution. In its initial phase D-Link Direct Service facility will be made available on selective range of D-Link products in India and will address the service support requirement of customers present West & South India. Post May 2013 this service will be made available to all customers PAN India.

8-Apr-2013 16:33:50