Jabra unveils New Headset BIZ-2300 For Contact centres

Jabra, the preferred headset choice of the world’s leading contact centres, announced the launch of Jabra BIZTM 2300. Completely rethinking the role of the headset, the Jabra BIZ™ 2300 is a direct response to the changes in contact centres.

The Jabra BIZ™ 2300 features:

• Speakers that are optimised  to reduce the level of ambient noise

• Microphone that has best-in-industry noise cancellation

•  Mass deployment which means that Jabra BIZ™ 2300 can adapt to any IT setup, is easy to roll out and kept updated. This makes switching  and installation easier.

•  Unbreakable 360 swiveling boom arm which ensures that agents are always able to customise the positioning of the microphone without risk of breaking

 With up to 50 per cent better noise cancellation and 20 per cent lighter compared to competition, and mass-deployment ready, the Jabra BIZ™2300 beats competition on all key parameters.

 Created with the needs of the contact centre agent in mind

Today contact centers  play an increasingly important role as the customer’s first point of contact, and the role of contact centre agents is being redefined as brand ambassadors. For that reason it is paramount that each call is dealt with as professionally as possible with crystal clear sound, no background noise and quick handling of customers’ needs through the customers preferred channels of communication (i.e. email, chat or phone).

 According to Rajesh Ghei, Director, Innova Telecom, exclusive distributor for Jabra professional products in India, “All Jabra headsets including the new Jabra BIZ™ 2300are very durable. The unbreakable boom arms, for example, turn out to be bliss in terms of keeping the TCO (total cost of ownership) low. Besides, Jabra headsets work with almost all phone systems (developed in close collaboration with manufacturers), future–proofing or protecting investment in technology.”

According to the industry surveys, 79% of contact centre managers wish to improve employee performance by adopting new technology. Jabra ensures comfort for day-long wear through superior design and ergonomics, flexibility of multiple wearing stylesand the use of anti-allergic material. Industry surveys also indicate that only 40% of the contact centre staff is satisfied with their working tools and as many would change jobs for right communication tools.

28-Feb-2014 08:20:36