RICOH Ties Up with Accel Frontline Services

Ricoh India Ltd has announced the appointment of Accel Frontline Service Limited as its Strategic Warranty & Service Support Partner for Laser Printers. Ricoh Company Ltd. Japan, the parent company of Ricoh India Limited, is a leading global player in the area of (a) Imaging solutions like Digital Plain Paper Copiers, Colour Plain Paper Copiers, Colour & Mono Laser Printers, Fax machines, Thermal paper etc., (b) Networking Input / Output systems like Multifunction Printers, Services and Software, Scanners etc, (c) Networking System Solutions like PC’s, Servers, Networking equipment, Networking software etc.

The alliance with Accel Frontline Services extends the reach of RICOH’s after-sales support across the country. Customers can contact Ricoh’s Centralized Tech Help Desk No.(1800 116600 /1800 103 0066.) for On-Site Warranty and service related support. A dedicated technical staff of Accel will provide doorstep repair & replacement services for in-warranty & out-warranty products. With 170+ On-Site Service Centers across the country, Accel Frontline has excellent control over logistics and technical know-how to service RICOH’s Printers customers.

“Service excellence has always been a key component of the RICOH business philosophy and we endeavor for continuous improvement of our service standards. Accel Frontline are leading providers of Warranty Management Services and have been chosen after a close examination, courtesy their domain expertise and excellent service track-record. The alliance is a step towards bringing world-class warranty services to RICOH’s customers,” said R K Bawa, Associate Vice President -National Service at Ricoh India Limited.

18-Nov-2011 05:14:11