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Wipro Bags SAP ACE Award for Customer Excellence 2011

Wipro Infotech has announced that it has won the SAP ACE Award for Customer Excellence 2011. The award is to recognize best adoption of Sybase Solution -- the Sybase Unwired Platform-- to enable Wipro’s Genie Mobile CRM for enterprise services.  The tool ensures compliance with ITIL processes, is ISO 20000 certified, works real-time on SAP and is the first end-to-end integration in India.

The award was received by Sandeep Karan, Head –Information System (CIO’s Office), Wipro and Rajesh Sundararajan, Head – GTM Supply Chain Management, Wipro at a glittering ceremony in Mumbai, Grand Hyatt.  

SAP ACE awards are an industry benchmark to recognize the best of best-run businesses in the Indian subcontinent, and honours business excellence achieved through the implementation of SAP solutions. This year, SAP received 300 nominations across various categories.

Wipro’s Genie Mobile CRM has enabled field engineers to update assigned calls in real time using their mobile phones. This in turn has enabled better adherence to the firm’s Service Level Agreements (SLAs) with its customers. The uniqueness of the Genie Mobile CRM is its ability to capture digital signature of the customer acknowledging successful resolution of the call. The digital signature is captured on a smart form built into the field engineer’s mobile. Subsequently, an e-mail is generated and delivered to the customer’s inbox, intimating closure of the call along with call details and resolution provided.

30-Nov-2011 07:03:01
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